Two Academy-identified committees-the Dispatch Review Committee (DRC) and Dispatch Steering Committee (DSC)-and one group-the Quality Improvement Unit (QIU)-work synergistically to help line calltakers use the protocols appropriately and “to give everyone with the agency the right voice in the process, at the right level, at the right time,” he said. Also, newer members or recently accredited/re-accredited agencies may still be getting up to speed in organizing committees primary to the IAED goal, Dale said. Oversight committees are vital to International Academies of Emergency Dispatch (IAED) member agencies’ ability to use the protocols correctly based on the quality improvement process and case review from each organization’s Q or Qs. However, in some organizations, particularly in public safety and emergency communications fields, meetings-especially oversight committee meetings that have a place when discussions lead to potential improvements between life and death in 9-1-1-are necessary.ĭale, Salt Lake City Fire Department (SLCFD) deputy chief, Administrative Services Bureau, and the Academy’s Accreditation Board chair, recently presented a leadership session May 2 at NAVIGATOR 2014 in Orlando, Fla., entitled, “Group Think-The Down and Dirty of Oversight Committees.”
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“If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be ‘meetings,’” Dale quoted Barry as saying.Įveryone grumbles about having to attend meetings, particularly in organizations where the only thing better than a meeting is more meetings. The words of Dave Barry, American writer and humorist, rang true to Brian Dale, so he began his NAVIGATOR session about committees with those words.
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